Frequently Asked Questions (FAQ)

1. Where do you ship from?

We work with trusted global suppliers and fulfillment partners. Depending on the product, your order may ship from Canada, the US, or international warehouses to ensure the best availability and pricing.

2. How long does shipping take?

• Processing time: 1–3 business days

• Standard shipping: 7–15 business days (depending on location)

Note: Delivery times may vary due to customs, holidays, or courier delays.

3. Do you ship worldwide?

Yes, we currently ship to multiple countries, including Canada, the United States, Australia, the UK, and more. Shipping fees and times vary by destination.

4. How can I track my order?

Once your order has shipped, you'll receive an email with your tracking number. You can track your package on our website, through the courier's site, or simply click here to track your order.

5. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

6. What is your return policy?

We offer 30-day returns on most products. Items must be unused, in original packaging, and in the same condition as received. Please refer to our Return Policy for full details.

7. What if my item arrives damaged or incorrect?

If you receive a defective or wrong item, please contact us at mygiftora.store@gmail.com within 7 days of receiving your order. We will arrange a replacement or refund at no extra cost.

8. Can I cancel my order?

Orders can only be cancelled within 24 hours of purchase. Once processing begins, we cannot guarantee cancellation.

9. Do you offer gift options?

We don’t offer gift wrapping or packaging services at the moment. However, all our products make great gifts — whether you’re shopping for someone special or treating yourself!

10. How can I contact you?

For any questions, email us at: mygiftora.store@gmail.com
We usually reply within 24–48 hours.